Talking and listening

Empathy is Imperative – Construction Leadership

By Jeffrey W. Coonse, PE / May 22, 2020

Expressing genuine empathy is critical to being a successful leader, salesperson and coworker.  Want to lose someone’s confidence?  Show them you’re more focused on short term productivity, closing the deal or getting what you want in spite of their wants and needs – professionally or personally. Listen to understand , then respond. When in conversation,…

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